About Us
  • Latest Blog Updates
  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

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  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

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  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

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  • Increase revenue through utilizing existing customer base call center outsourcing

    Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is c

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About Magellan Solutions

Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle. We use our business-process knowledge and resources to create and implement solutions with and for our business customers worldwide. The company has 9 years of experience in providing best-in-class outsourced solutions to SMEs and as well as large global enterprises, which now include a Fortune 50 Telco Company.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver stellar service across channels and locations across the globe. Whether the company needs a fully integrated customer service or medical transcription that can be bundled with medical billing and coding services, Magellan provides organizations with the right tools, best practices and the most talented people to support them every step of the way.

What sets our apart from other contact center and BPO providers?

  • Collaborative client relationships
  • Strong customer focus
  • Global expertise
  • Dynamic and nimble approach to management
  • Analytics and insight
  • Results-driven
  • Customized solutions for every enterprise
  • Transformational results

The industries we serve

  • Banking and Finance
  • Travel and Hospitality
  • Technology
  • Insurance and Underwriting
  • E-commerce
  • Travel and Tourism
  • Government Agencies
  • Media and Communications
  • Consumer Electronics
  • Transportation
  • Healthcare
  • Food
  • Automotive
  • Retail

Magellan Solutions has the right solutions and approach that can bring the best results to your business this year. Call or email us today to find more about us.

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