About Us
  • Latest Blog Updates
  • 5 Ways A Call Center Can Make Or Break Your Business call center for business

    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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About Magellan Solutions

Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle. We use our business-process knowledge and resources to create and implement solutions with and for our business customers worldwide. The company has 9 years of experience in providing best-in-class outsourced solutions to SMEs and as well as large global enterprises, which now include a Fortune 50 Telco Company.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver stellar service across channels and locations across the globe. Whether the company needs a fully integrated customer service or medical transcription that can be bundled with medical billing and coding services, Magellan provides organizations with the right tools, best practices and the most talented people to support them every step of the way.

What sets our apart from other contact center and BPO providers?

  • Collaborative client relationships
  • Strong customer focus
  • Global expertise
  • Dynamic and nimble approach to management
  • Analytics and insight
  • Results-driven
  • Customized solutions for every enterprise
  • Transformational results

The industries we serve

  • Banking and Finance
  • Travel and Hospitality
  • Technology
  • Insurance and Underwriting
  • E-commerce
  • Travel and Tourism
  • Government Agencies
  • Media and Communications
  • Consumer Electronics
  • Transportation
  • Healthcare
  • Food
  • Automotive
  • Retail

Magellan Solutions has the right solutions and approach that can bring the best results to your business this year. Call or email us today to find more about us.

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