Company Overview

Company Overview

Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer experiences and back-office support. It is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country.

We have 10 years in providing multi-channel experiences:

Because we understand what it means to provide the best customer care, Magellan Solutions has grown steadily year after year. It now serves customers of clients ranging from business start-ups to Fortune 20 companies. We help our clients connect with their customers and communicate to them easily. Interacting with customers is our core expertise. We are committed to making a lasting impression that results in customer acquisition and long-term loyalty.

Company Highlights:

  • Registered with the Philippine Securities and Exchange Commission (SEC) in 2003
  • Formal operations started as an inbound call center in August 2005 with 14 agents and 1 team leader from its first office in Washington Street, San Juan
  • In May 2007, the company offered business-process outsourcing services by venturing into voice transcription service. By expanding into its second contact center, the company grew steadily, standing at more than 400 FTEs serving more than 15 clients in different industries and running a fully 24/7/365 operations
  • The year 2010 was considered a banner year for the company. It closed several outsourcing partnerships, which include a Fortune 20 telecommunications provider requiring more than 250 agents
  • Magellan Solutions has a total of 600 capable seats in Mandaluyong City, a high-growth city in Metro Manila, Philippines
  • Magellan Solutions is certified with ISO 27001:2005 from Bureau Veritas International

Today, Magellan Solutions handles a diversified range of outsourced services such as 24/7 multilingual customer care support, medical transcription, medical billing and coding, accounting and finance operations, legal processing, lead generation, appointment setting, order taking, telephone answering services, help desk and technical support, social customer care, message transcription, data entry, back-office support and technical recruitment.

As an inbound call center and BPO solutions provider, Magellan utilizes the state-of-the-art telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of the system still allows the company to connect to a legacy equipment.

In order to achieve its growth, Magellan invests in training and other learning programs for top managers, supervisors, agents and support staff, employing a dedicated group of individuals with one goal: To deliver the best customer service to clients.

Security of clients’ critical data is top priority. That is why Magellan is proud to have earned the ISO/IEC 27001:2005 Certification, one of the most prestigious information security management standards in the world. This makes clients’ information safe and secure. It is also now a HIPAA compliant.

Call or email Magellan Solutions today to find out more about our company and services.

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