http://www.magellan-solutions.com/blog/2008/09/how-to-measure-and-improve-your-customer-service/ Tue, 27 Jul 2010 09:49:04 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.magellan-solutions.com/blog/2008/09/how-to-measure-and-improve-your-customer-service/comment-page-1/#comment-1012 Jane Sat, 16 May 2009 07:04:38 +0000 http://magellan-solutions.com/blog/?p=12#comment-1012 I agree with this one. Well creating a good survey is one of the tools that will help us determine whether the company is providing better services to its customers. It shows the strength and weaknesses of the company that enables them to hone their capabilities to better serve the customers. However, as this blog suggests, we need to be creative and effective in making such surveys to have accurate responses. We also need to be strict in implementing the suggested action plan thus resulting to better outcome. I agree with this one. Well creating a good survey is one of the tools that will help us determine whether the company is providing better services to its customers. It shows the strength and weaknesses of the company that enables them to hone their capabilities to better serve the customers. However, as this blog suggests, we need to be creative and effective in making such surveys to have accurate responses.
We also need to be strict in implementing the suggested action plan thus resulting to better outcome.

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