Comments on: Help desk call center offers customer interaction with personal touch

By: BPO Manila

BPO Manila — Thu, 27 May 2010 15:03:57 +0000

Thanks for sharing. I think that it’s not enough that a call center agent be able to answer a customer’s questions right. Customers need to hear a friendly voice at the other end of the line, especially if they’re already feeling problematic. Being warm towards a caller helps build trust, which can hopefully lead to understanding and loyalty.

By: Using Email Marketing to Retain Customer Loyalty

Using Email Marketing to Retain Customer Loyalty — Wed, 26 May 2010 13:44:21 +0000

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Wed, 26 May 2010 11:19:22 +0000

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By: Help desk call center offers customer interaction with personal … | Help Desk Outsourcing

Wed, 26 May 2010 10:09:22 +0000

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