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Order taking is great for small and medium business
by John Borillo . May 17th, 2010
Tags: Inbound call center, Inbound call centre, Offshore customer service, Outsourced call center

More small- and medium-sized businesses around the world are realizing the importance of call centers for their front- and back-office operations.

Apart from cost-saving benefits, the major impact of an outsourced contact center support is this: It allows full concentration on the core expertise while seeing customers being managed more efficiently and professionally. In fact, the higher the opportunities for handling customers, the bigger chances of keeping them and generating more revenues.

There are many call center solutions in the market, but one of the most popular services they use today is order taking.

Order taking is ideal for small and medium businesses offering a wide variety of consumer goods. They can also be perfect for service-oriented enterprises. Business can be as diverse as selling flowers, pet grooming and supplies, confectioneries, specialty food, insurance or pizza delivery. The products can be endless!

The good thing about having an outsourced order taking call center is the flexibility. The hired provider can synchronize its operations with business hours. Better yet, agents can take more calls even after office or even 24/7.

How order taking brings the money

While most order taking services are inbound by nature, the revenue earned through this model is how businesses can help customers fulfill a specific need.

For example, a customer calls in to ask the difference between a shiatsu and thai massage. The agent can provide a more detailed explanation on the two services. This now provides an opportunity to ask which of these services would be a better option for the customer.

Smart move

Live people on the call often provide clarity for any customer’s queries. Real interaction provides the highest degree of successful sales, real-time customer service and instant feedback. Best of all, the service can be customized according to a company’s specific requirements. Businesses can have more front-liners logging on more orders on the company-owned system without hiring additional staff. This saves thousands of money for an in-staff.

Order taking managed by an outsourced call center improves any business’ order taking processes. Whether it is retail or e-commerce store, insurance, or education, the service is viable for organizations that want to achieve long-term growth.

For more information on order taking services, visit www.magellan-solutions.com.

7 Responses to “Order taking is great for small and medium business”

pizzalover
May 17 10
1:30 pm

interesting times…but how much will it cost?

Contact Center Solutions: Advanced With Automated System | voip equipment blog
May 17 10
9:02 pm

[...] Order taking is great for small and medium business | Magellan … [...]

chloe
May 18 10
12:53 am

With high demands from consumers, business owners need to cope up and not lose sales. That’s why order taking has been taken to the next level. With the support of the growing technology phone communication has never been easier.

chloe
May 18 10
12:54 am

With high demands from consumers, business owners need to cope up and not lose sales. That’s why order taking has been taken to the next level. With the support of the growing technology phone communication has never been easier.

Tweets that mention Order taking is great for small and medium business | Magellan Solutions Call Center Blog -- Topsy.com
May 18 10
9:26 pm

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Cody Barns
May 19 10
3:33 am

I definitely agree with you. The simple truth is that when it comes to taking an order via phone, you need a person ready and waiting to take the call at that very instant. If you get the business you want then you can’t afford to have employees answering the phone in their spare time – and you can’t afford to just employ one person on the phones.Me and my wife have our flower shop and we’ve trusted http://www.callboxconnect.com to do an answering service for us. And we’re glad we’ve made it for it really does a lot of help and apparently boost our business sales!

KPO Services
May 19 10
8:21 am

This was a pertinent post. If you run a small or medium sized business and any part of your business is over the phone, then you could see huge benefits from contracting with a call centre. Order taking services are a key step in the sales process between you and your customer – if you fail here, you’ve failed to make a sale, and that is the last thing any business needs to be doing in the current challenging economic times. The simple truth is that when it comes to taking an order via phone, you need a person ready and waiting to take the call at that very instant. If you get the business you want then you can’t afford to have employees answering the phone in their spare time – and you can’t afford to just employ one person on the phones.

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