http://www.magellan-solutions.com/blog/2010/06/telephone-and-in-person-more-effective-in-delighting-customers-than-online-latest-survey-says/ Mon, 06 Feb 2012 07:21:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.magellan-solutions.com/blog/2010/06/telephone-and-in-person-more-effective-in-delighting-customers-than-online-latest-survey-says/comment-page-1/#comment-7730 mark dennis Fri, 18 Jun 2010 17:46:59 +0000 http://www.magellan-solutions.com/blog/?p=381#comment-7730 I totally agree. There is less chance of returns, as well as a higher customer satisfaction if they should need to call in for any after sake or tech support after thee sale... It is key, however, that the customer service reps are well trained not only in product knowledge, but in how to listen and handle the call itself. without proper training and follow up, all the efforts will be for nothing. I totally agree. There is less chance of returns, as well as a higher customer satisfaction if they should need to call in for any after sake or tech support after thee sale… It is key, however, that the customer service reps are well trained not only in product knowledge, but in how to listen and handle the call itself. without proper training and follow up, all the efforts will be for nothing.

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