Comments on: Telephone, E-mail or Chat: Which customer service support? http://www.magellan-solutions.com/blog/2010/07/telephone-e-mail-or-chat-which-customer-service-support/ Mon, 06 Feb 2012 07:21:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Tweets that mention Telephone, E-mail or Chat: Which customer service support? | Magellan Solutions Call Center Blog -- Topsy.com http://www.magellan-solutions.com/blog/2010/07/telephone-e-mail-or-chat-which-customer-service-support/comment-page-1/#comment-7758 Tweets that mention Telephone, E-mail or Chat: Which customer service support? | Magellan Solutions Call Center Blog -- Topsy.com Tue, 06 Jul 2010 19:37:45 +0000 http://www.magellan-solutions.com/blog/?p=483#comment-7758 [...] This post was mentioned on Twitter by Spoken Communication, Magellan Solutions. Magellan Solutions said: Telephone, E-mail or Chat: What type of customer support do you need for your business? http://wp.me/pwTiC-7N Please RT [...] [...] This post was mentioned on Twitter by Spoken Communication, Magellan Solutions. Magellan Solutions said: Telephone, E-mail or Chat: What type of customer support do you need for your business? http://wp.me/pwTiC-7N Please RT [...]

]]> By: U Srinivason http://www.magellan-solutions.com/blog/2010/07/telephone-e-mail-or-chat-which-customer-service-support/comment-page-1/#comment-7756 U Srinivason Mon, 05 Jul 2010 15:41:04 +0000 http://www.magellan-solutions.com/blog/?p=483#comment-7756 Hi., let me give you a perception of India, China, Srilanka, Indonesia, Philippines. In general the above mentioned countries's consumers ( 97% ) prefer to meet the Customer Service Executives at the Showroom / Stores / Service Centers in order get their complaint resolved. There are only 2.5% of the customers prefers to call the Call Center, and only 0.5% of the customers prefers to send email and waits for the expectation. Consumers Psychology vary from country to country Hi., let me give you a perception of India, China, Srilanka, Indonesia, Philippines.

In general the above mentioned countries’s consumers ( 97% ) prefer to meet the Customer Service Executives at the Showroom / Stores / Service Centers in order get their complaint resolved. There are only 2.5% of the customers prefers to call the Call Center, and only 0.5% of the customers prefers to send email and waits for the expectation. Consumers Psychology vary from country to country

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