It’s a Sunday and almost everyone and their family are out for a leisurely lunch. While this is all fine and dandy, it likewise poses a problem: every restaurant in town is packed to the seams. While some have accepted reservations, others refuse to do so and instead ask clients if they wish to wait for an open table or turn them away altogether.
Oh dear. This isn’t exactly good for business—even though long lines can be seen outside many of these establishments. Yes, putting in place a customer reservations system can actually work wonders for your budding enterprise in the long run. It can work for both you and your clients. The logic is simple: how many times have you had your Sunday lunch ruined simply because you had to wait for more than 30 minutes before getting a table? We thought so, too.
One way a customer bookings service can save the day is by helping you determine how many expected guests you would be entertaining at your restaurant, airline, hotel, or whatever establishment you’re running. You can prepare more than enough food, drinks, pillows and blankets, seats, and whatever else is needed to make guests feel special—with allowances to spare. Moreover, you avoid the chaos of running around to make sure that a seemingly never-ending stream of guests flowing in are served (which, whether you admit it or not, can often end up with more than a few disgruntled clients complaining of poor, slow, and inefficient service).
Moreover, opening up a customer reservations contact center service makes your guests feel special. Setting aside a slot or table for them can give them a feeling of importance—that you value their patronage and aren’t simply after volume. And knowing more or less how many guests will be arriving for lunch, for instance, allows you to serve each one in a more personalized and intimate manner. Who knows? They may even return for both the food and the great service.
Besides, even companies like Southern Airlines and The Marriot Hotel have utilized reservations and bookings service—and more than 60 percent of their customers appreciate them for doing so. Now, wouldn’t you want to join such esteemed company?