“I will be more than glad to assist you.”
Are you sure you’re glad assisting someone you don’t even know?
“I completely understand the reason why you’re getting upset.”
We say this because the customer is about to explode on the phone…
“I assure you I will try my best….”
Are we really doing our best??? Or is that what the script says?
“I do understand the inconvenience you have faced…”
If only the customer knew how inconvenient it feels when talking to them….
“I will surely ensure that…”
Isn’t that redundant? Sounds like you’re getting tangled up…
Are we allowing ourselves to be victims of hypocrisy? Or do we just put up with this job because it pays well?? hmmmm…..