by Arthur Kevin Rabago

We now come to the final part of the series aptly titled “The Zen of Call Center Success.”

My favorite definition of Zen is this – A total state of focus incorporating togetherness of body and mind.

Zen is a way of being. It is also a state of mind. Zen involves dropping illusions and seeing things without distortion created by your own thoughts.

Surprisingly, one can incorporate Zen in their quest for a successful call center career. Here are Zen principles that most successful call professionals internalize:

Empty your cup so that it can be filled. How can you fill your cup if it’s not empty? The same goes with your call center career. Get rid of all preconceived notions and ideas. Be an empty vessel, and allow new knowledge to flow into your being.

Being receptive opens the path to continuous learning and improvement, freeing us from the confines of limited knowledge.

Before coming to work, empty your mind of all distractions. Leave your concerns outside the door and focus on the now. “Dump the junk” to free your mind. With a tranquil mind, your goals become clear and your actions will be defined.

Moving, be like water. Still, be like a mirror. Respond like an echo. Be like water; water has form and yet it has no form. It is the softest element on earth, yet it penetrates the hardest rock.

It has no shape of its own yet it can take any shape in which it is placed. In a cup, it becomes the shape of the cup. In a vase, it takes the shape of the vase and curls about the stems of flowers.

Observe the adaptability of water. If you squeeze it fast, the water will flow out quickly. If you squeeze it slowly, it will come out slowly.

Water can be liquid, steam, or ice.

Be flexible and be open to change, adapt to your environment, let your call go with the flow – and you shall prevail.

There are not more than five cardinal tastes, yet their combination is endless.

There are but eight notes – but there are infinite ways they can be melded and blended.

Each call you receive or make is different from the ones you had before – learn to adapt and use different techniques combining your skills and experience to ensure a successful call.

Zen is a matter of one’s state of mind, which could steer someone towards failure or guide them to success.

Maintaining a positive and successful outlook in life and in one’s work will ensure their success.

So in closing, do you want to be an epic fail, or an awesome pro?

The choice is yours.