Contact center industry

April 20, 2018
global outsourcing

Top Countries Served by Philippine Call Center & BPO Industry

Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to […]
March 16, 2018
call center industry

The Philippine Call Center Industry: A Brief History

Contact centers initially emerged in the Philippines as major provider of front- and back-office support such as voice, e-mail, order processing, shared services and many more to global businesses.
January 24, 2017
business outsourcing philippines

How Can You Maximize Outsourcing?

Outsourcing has proven benefits – everyone, from small to big business owners, has given the practice a shot at some point in their business life cycle. […]
September 28, 2016
call center philippines

Pros and cons of locating your call center in the Philippines

Quora is one of the most popular Q&A sites today. On our Quora profile, we get lots of questions about outsourcing, call centers, and BPOs everyday. […]