Customer call centre

May 18, 2018
customer service

The Magic Words Of Excellent Customer Service

Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to […]
October 19, 2016
call center outsourcing

Increase revenue through utilizing existing customer base

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or […]
November 23, 2015

Outsourcing Seasonal Call Center Support

Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either hire […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting friendship, […]