Inbound customer service

November 23, 2016

Why Customer Support Matters in the Age of E-commerce

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while […]
August 17, 2016
inbound call center service

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful outsourcing […]
April 6, 2016
outsourced inbound service for live answering

5 signs your company needs an outsourced inbound service (live answering)

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing the […]
March 30, 2016
inbound customer service agent

Top 5 qualities of an inbound customer service agent

  It is true that any company or organization is only as good as the people who make it up. For a call center to be […]