“The customer is Number One” and “The customer is always right” are just two of the most used customer service mottos that many companies claim they adhere to.
Unfortunately, many of them are likewise guilty of abusing these very same “taglines”. One glaring proof is the long queues over their customer call center hotlines.
Making clients wait for more than 5 minutes is a big “no-no” in any industry, many people claim. Today’s fast-paced lifestyle just won’t allow it. Every second counts, for most folks.
While this may be the case for most large businesses, this doesn’t have to be so for your company. If you’re a Small and Medium Business, you can get a leg up on the competition by offering much better customer service.
You may argue that you don’t have the manpower to answer all those calls, let alone respond to them on time. On the contrary, your leaner staff can be your greatest asset. The small number will be easier to manage. Moreover, you can even assign a dedicated team of call center agents.
Since your client base may not be as large as the big boys (yet), your customer care staff can take each call more quickly. And they will even have time to respond to customer needs beyond the call period allocated, if such is required.
In the end, it’s all about putting customers first by giving them fast and reliable service. Now that’s showing customers who’s Number One.