It is often said that life is short. This is why it is important to make every day, every minute count, so you won’t have any regrets later on.
Just like life, your Customer Décor shop’s call center agents must always remember to make every phone call count—particularly every minute spent during these calls. But how does one make the most of every minute on the phone, especially if there can only be so many minutes per call?
One way is the establish rapport with the caller. This means making them feel that you’re more than willing to attend to their every need or answer every question they might have. Moreover, your contact center reps must immediately get to the business at hand without making clients feel like they’re being rushed.
Needless to say, your inbound call center agents must always remember to exude the same warmth and care—even if they’re seemingly under time pressure.
Customer call center calls are short. Make every minute count.