Written by: Jon Borillo
They say that there are two industries in the world that do not go out of style no matter what. One is the food industry and the other is the healthcare industry. Indeed, this is very true as both are needed by people. Food keeps us going and our health is what allows us to do the things that we would like to do. That is why it is quite hard to make a name for yourself in these industries but it will be worth it once you are in.
The healthcare information management industry is one of the rising stars in the BPO industry in the Philippines. This is not quite a surprise as there are a lot of people around the world and all these people do need healthcare. With that, imagine just one company that is able to get a small share of that market. You may call it a small share but it still is a huge one as the whole world’s population is quite big already. And so, to be able to handle all the systems and processes involved in providing the best kind of healthcare, there are people behind doctors who help out to work out everything well. This is where back office tasks come in. One of these main tasks is information management of the health care industry and the Philippines is getting more and more of those tasks each year.
Although an inbound call center oftentimes focuses only on taking in calls, there are also call center service companies that also do other back office tasks like healthcare information management outsourcing services. That is why if you are looking to find a good company that would be able to work on this part of your business, then you should make sure that you go ahead and do good research. The Philippines has a huge number of companies that offer this type of BPO services and you can choose from that.
To make things a whole lot easier for you, here is a good list of places that you can resort to and use to be able to find healthcare information management outsourcing services in the Philippines:
Yellow Pages and Search Directories
If you are pretty new to the Philippines and you have no idea where to start, the best thing to do would be to get a copy of the Yellow Pages. Hotels would have those lying around and you can also ask for a copy from a phone company. From this really thick book, you would be able to get a good idea of the BPO companies in the country. Of course, you would most likely find contact center providers but that should not faze you. There may be a BPO company or several more out there that do offer inbound services but also do well when it comes to healthcare information management services.
Of course, do not expect to find all the good companies right in those Yellow Pages. See, not all companies are listed in that book. Also, there are some who choose to advertise what they have to offer through other means. The good thing though about checking out the Yellow Pages is that you get a decent amount of companies to start with. That is one of the ways Magellan Solutions Outsourcing has found a huge amount of their clients although this company also does invest in other ways of advertising.
There are plenty of places that you can get newspapers while you are in the Philippines. The hotel can have a fresh supply of the country’s top newspapers every day. You can ask to borrow a copy to go through it. You can also find newspapers in the coffee shop or in that restaurant that you are sitting in. The good thing about newspapers is that there are plenty of them available and those who do offer business process outsourcing would be more than glad to tell the world about it. After all, investors are their lifeblood. So to be able to get new investors, they would have to advertise what they are offering through newspapers.
While you are reading those newspapers, you would be able to learn more about the country, the economy and just how well you think your business would thrive if you invest in the local BPO industry. It would be a good way for you to learn more and to see if you are going to make a good investment or a bad move. Of course, outsourcing services would be really good for your business especially if you create a good system that would be followed by those working in the BPO firm that you choose.
If you have no idea where to get a copy of the Yellow Pages or where to get newspapers, then you can actually just resort to online directories. The good thing about this is that they also serve as Yellow Pages do. Of course, this one is available online so no matter where you may be, you can easily access that and find the information that you need. Although you may not easily find companies that offer healthcare information management services out front, you can go through the directory to find companies that offer back office tasks. Most of them would be listed under the BPO category.
By checking out online directories, you can easily find a good number of companies for you to choose from. Most of the contact information that you would need is there so there would be a lot less effort on your end. Aside from that, you can also visit their websites so you can gauge if this is the kind of company that you wish to be in partners with when it comes to your business. One of the top online directories to find a BPO provider is 123outsource.net.
For things that you would like to get answers to, you would most likely resort to going online and opening your favorite browser. Then you type in the address of your favorite search engine. It does not matter what search engine you choose to work with but this has become your best friend when it comes to finding information that you need. In the case of finding companies with health business process outsourcing services, search engines would also be a good place to get a good list. Just type in the keywords of your search and you would be all set. You would be given a really long list and it is up to you to go through each one.
You can try putting in keywords like back office careers as it would most likely lead you to companies that offer such as well as 24/7 customer support service. Of course, you can play around with the keywords and with the terms that you feel would give you good results. You can take note of your chosen companies on a separate sheet to be able to easily track down which ones you would consider and which ones you may want to do further research on. Again, the research would be done well with your favorite search engine.
Have you been spending a whole lot of time using social media sites and all that? Well, it is high time that you used that to your advantage. BPO providers are also starting to utilize its potential to connect with the right people. If you had been using social media to be able to reach out to all of your long lost friends and to connect with new people, then you can do the same to find out about health care information management outsourcing services. There are plenty of such in the Philippines that are on social media sites. All it takes is the right research and you can easily see their profiles and get a good idea about the kind of company that they are.
You can follow the companies’ pages so that you can have a good idea about it as a whole. You would get constant updates and you would be able to see just how well (or how bad) they handle people who are contacting them. You can try and post some stuff on their page or ask questions so you can see how well they interact with people. It could give you an estimate about the way they do things and see if that is how you would want your healthcare information management service provider company do things.
Conferences and Seminars
When was the last time you attended a conference or a seminar that was focused on the updates and changes in your industry? Most people would not take the time to attend such because they feel like it is too much of a hassle having to travel across the country just to get there. Plus, you would have to spend a huge amount on the whole experience because it does not come free. Although you would get some knowledge, new friends, and a bag full of giveaways, it just does not feel enough. Well, that should not be the kind of mindset you should have. In fact, you should take the time to be there because you would get some ideas and some tips that you could not get by doing your own research. These people are seasoned ones and they know what they are talking about.
Plus, you should be able to find a good list of companies that offer services and products that could be good for your business. Most BPO companies set up exhibits during such events because the chances of landing good investors are high. There are conferences that can be held in your area or in target locations where outsourcing services are offered. Regardless of where they are, be there and get to learn more about the industry. You also have a huge chance of finding that BPO company that is going to be your business’ partner.
Billboards and Outdoor Advertising
It would be safe to say that billboards are one form of outdoor advertising. Some companies would spend on billboards alone and there are a lot of others who would go the distance and find out other ways of advertising what they have to offer. If you have been traveling and you only had been engrossed in your laptop, mobile phone, or book, then you would not have the chance to see what the outside world offers you. See, sometimes, there are BPO companies that do advertise outside. So open your eyes and look for some. You may find that company you would be working with out there.
Of course, it would be nice to contact them first and discuss some things with them before getting into a contract. It would not be a good idea to simply just say yes to everything they say. You have your own needs and your own demands. Lay everything on the table and make sure that you both agree on both your terms. Why invest in a company when they do not even have back-end databases that your business needs?
Friends and Family (and professional networks)
If, at the end of the day, you still have not found a good company that would be worth investing in, then it is time to call in the troops. See, some people have a hard time choosing a company because although there may be reviews online, they believe that some are just concocted and are not real. It can really be a tough decision to make. So what you can do is ask for help from your friends and family and get their ideas. Yes, you can consider your friends and your family to be your backend support services as they can be there to help you out for things like this.
You can also ask them for any ideas on which companies they have heard are great and which they would recommend not to deal with. That way, you know you can trust them when it comes to their reviews and recommendations. You would, more or less, have an idea which ones are going to be at the top of your list and which ones you may have to cross out now. Just do not forget to thank them once you have made your decision.
Do you know of other ways to find the right BPO partner for healthcare? Share your comments by leaving some comments below.