There are many ways of helping spread the Christmas spirit during the holidays. Some folks choose to play “secret Santa” while others actually dress up like the Jolly Old Man and play the part to cancer-stricken kids in clinics and hospitals. Then there are people who dole out some money for various charities.
Yet your enterprise, whether big or thriving, doesn’t need to do too much just to spread some “holiday love”. In fact, you can start via your own call centre partner. How?
You can start by making sure that callers who dial your inbound contact centre hotline aren’t made to wait on an eternally ringing phone, or worse, a service that’s forever “on hold”.
Another way is to make sure that your customer call centre team is up to speed on the latest seasonal promos, so as to answer any questions callers may have. And they may even win over a few folks who may take advantage of the promo while they’re at it.
And of course, the outsourced call centre team must always be willing to attend to customer needs with patience and a caring attitude—no matter what the season.
Of course, dressing up as Santa, is optional.