Customer service is our core business, and telephone call center agents our best resource. Dollfuss Paredes, the human resources manager for Magellan Solutions Outsourcing Inc., explains the company’s five-step process for selecting and hiring the best candidates.

How To Hire Top Customer Call Center Talent


Dollfuss Paredes, Human Resources Manager for Magellan Solutions Outsourcing Inc., explains how the company screens its candidates to become telephone call center agents for small and medium business …