Today’s free market enterprise can be described as a buyer’s paradise. A newlywed couple looking for a washing machine, for instance, now has a wide brand selection to choose from. Apart from the various brands, Mr. and Mrs. Warwick likewise have an equally dizzying array of features and specifications to think about—from a single brand’s product offering, no less.
So how sure are you that your product or service is the best? While you’re at it, why not check to see how your enterprise is doing in the area of customer service.
Are you offering your clients the convenience of a 24-hour, 7-day-a-week customer service call center? More importantly, is your call center team, along with your other business associates, dishing out top-quality customer service?
Find out how your business can dish out the best customer service.
For instance, do your inbound call center reps immediately respond to clients calling via your answering service hotline or sending messages via your company’s Facebook page (social media customer service)? Moreover, are they attending to these customer service-related issues in a timely fashion?
And, are clients happy with the results?
These are just some things to ask your team every once in a while. Remember, a good product is one thing. Excellent customer service, on the other hand, can mean everything to a customer making that crucial decision—even on a new washing machine.