You can hardly control yourself. You’re gushing over a limited-for-the-holidays-offer for the latest Android tablet–with a promo that offers a discount by reserving your gadget via their customer service hotline within the 12 days of Christmas. As you rush to call up the Reservation Hotline, however, your heart slowly sinks with each attempt.
Each try yields frustration–if the line isn’t busy, you’re put on hold for what seems like a lifetime. The sad news is that this goes on for days, and when you finally get through, the promo period has elapsed.
Your eat-all-you-can diner, however, doesn’t have to offer clients such an annoying “(dis)service”. You can probably start by making sure that your Reservations Call Center hotlines are always free. If you’re blessed with high caller volumes, it might be a good idea to get Call Overflow services to back up the Reservations line. Outsourced call centers can assign a few more people, provide additional hours or numbers to serve customers at any given time.
Moreover, you might want to open up other channels aside from the telephone—especially during peak seasons such as the holidays. Reserve-by-email or Live Chat bookings are likewise a good idea, especially in today’s tech-savvy world. Oh, and of course, Facebook on Reserve will definitely be a plus.
Whatever channel you open up, make sure to monitor incoming traffic. This ensures that every reservation and query is handled accordingly.
Just because those offers are limited, it doesn’t mean your reservations call center services should be.