Magellan Solutions Outsourcing Inc., a fast-growing contact center provider in the Philippines, announced the acquisition of NODA Contact Center Solution to improve
its technology infrastructure and provide better customer service to businesses of any size. NODA is a leading Russian software solutions developer with its wealth of achievements now spanning across BPO industries in Eastern Europe and Central Asia.
“The acquisition of NODA Contact Center Solutions strengthens Magellan Solutions’ capability to deliver fully integrated call center solutions that enable us to manage the customers of [small and medium sized, and large-scale] businesses more efficiently than ever. This will significantly boost operational performance,” said Fred Chua, Chief Executive Officer of Magellan Solutions. Chua said that NODA’s Contact Center Solution is a recent addition to Magellan’s two reliable call center systems. “We chose NODA’s call center software to significantly improve our service to new and existing clients, deliver shorter turnaround time per campaign, and reduce downtime situations. NODA’s service
experience and innovation align perfectly with our growth strategy.” Chua said NODA’s proven track record in improving the operational efficiency of contact centers is definitely a result of having worked with many of the world’s largest and sophisticated organizations. Established in 2001, NODA realized over 800 projects, and developed over 300 contact centers across Central Europe and Central Asia. MTS, AVIVA, EFES, Amadeus, Karcher and Zepter count as among NODA’s satisfied customers.
Chua explained that NODA’s all-in-one contact center solution for Magellan Solutions offers a suite of features, providing 99.99% guaranteed fault tolerance, platform independence, integration and support of solutions coming from third-party vendors, and unique graphic interface. It has a Unified Messaging system, Quality Assurance (QA) module, and a powerful agent scripting module for all inbound and outbound campaigns, and call recording. It has an interactive voice response with integrated IVR builder
and post-call IVR with real-time, historical and customized reports based on online analytical processing (OLAP) technology for better performance management. “Magellan Solutions (http://www.magellan-solutions.com) is leveraging on NODA’s superior technology capabilities and believes it will be a strong contributor to meeting our clients’ back-office requirements,” Chua said.
About Magellan Solutions
Magellan Solutions Outsourcing Inc. is an expanding inbound contact center in the Philippines. Established in 2005 as an inbound call center, Magellan Solutions has become a leading provider of call center services to small and medium businesses around the world, offering a wide range of inbound customer service, outbound and lead generation, and back office and data processing services: order taking, message transcription, help desk, live chat, appointment setting, telephone answering services, customer service, lead generation, telemarketing, message transcription, and more.
NODA is a leading developer of software solutions for BPO and Captive Call Centers, and one of the leaders in Eastern Europe and Central Asia. The company was established in 2001 in Russia, where it is known under the Naumen trade name.