New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call center agents.

How We Train Our Call Center Agents


Victor Javier of Magellan Solutions Outsourcing Inc.’s Training Team explains the stringent training process every candidate goes through to become a call center agent.

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