bpo companies

April 25, 2017

How To Enhance Customer Experience Through An Omni-Channel Call Center

Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
April 11, 2017

Got A New Job As A Call Center Agent? Here’s What To Expect If You’ve Been Hired By A Call Center Company In The Philippines

Call center companies in the Philippines account for employing over a million Filipinos in the present day. This number is expected to still rise as the […]
April 6, 2017

Looking To Hire Call Center Employees? Here Are Interview Questions You Should Ask Your Applicants.

Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Call center […]
March 28, 2017

What Employee Qualities are Call Centers Looking for?

Your customer service is only as good as the caliber of the agents who provide it. As front liners, customer service employees serve as the human […]