call center agent skills

March 28, 2017

What Employee Qualities are Call Centers Looking for?

Your customer service is only as good as the caliber of the agents who provide it. As front liners, customer service employees serve as the human […]
September 14, 2010

I wanna be a Call Center Rock Star! – Part 2

Now it is up to you if you want to be “THE” Rock Star of the Call Center industry or be content as another erstwhile pop culture sensation – hot today, has-been tomorrow.
September 13, 2010

I wanna be a Call Center Rock Star! – Part 1

If you have worked in the call center industry for quite some time now, you may have learned many lessons on what works and doesn’t in your profession, your company, and your industry.
July 1, 2010

The Top 3 Skills Every Call Center Agent Must Have

Hiring people with impeccable etiquette to man the phones every day is not enough to make your products fly. Nothing wrong with decorum (it is essential), but phone answering agents have to be empowered with skills that can change your customers’ perception about your company.