call center best practices

November 30, 2012

Call Center Tip: How to Attract Early Reservations for the Coming Holidays

Many stores and retail outlets have different ways of attracting customers to their place, most especially during special occasions such as Christmas. A brightly lit Christmas […]
August 26, 2010

Call Center Lessons: Constant Career Changes

In the end, don't let constant career moves dampen your enthusiasm. Call center careers can be comparable to relationships - it's not a matter of who you met first but a matter of finding the right one for you.
August 18, 2010

What call center hiring “best practices” have you encountered?

Many top providers engaged in inbound call center and outbound call center services have been employing the best hiring practices to attract the finest workforce. They understand the efficiency that comes with these practices full well, and that by integrating them into their work, they see stellar results at the earliest possible time.
July 1, 2010

The Top 3 Skills Every Call Center Agent Must Have

Hiring people with impeccable etiquette to man the phones every day is not enough to make your products fly. Nothing wrong with decorum (it is essential), but phone answering agents have to be empowered with skills that can change your customers’ perception about your company.