call center tip

November 30, 2012

Call Center Tip: How to Attract Early Reservations for the Coming Holidays

Many stores and retail outlets have different ways of attracting customers to their place, most especially during special occasions such as Christmas. A brightly lit Christmas […]
September 3, 2010

Call Center Guerrilla 4: The Zen of Call Center Success

Surprisingly, everyone can incorporate Zen in their quest for a successful call center career.
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.
August 24, 2010

Call Center Lessons: The Tools of the Trade

The work in an inbound and outbound call center is evolving. Continuous Improvement is the name of the game if we want to be “cutting edge” in everything we do. Let us keep our saws and axes sharp at all times.