Call Center

May 18, 2018
customer service

The Magic Words Of Excellent Customer Service

Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to […]
May 4, 2018
Philippine call center

Why Investors Are Attracted To The Philippine Call Center Industry

Over the years, the Philippines has pulled off exceptional feat in client satisfaction and overall performance leading to great success for venturing foreign investors. Two decades […]
April 27, 2018
call center motivational quotes

Funny Quotations About Call Center Work

Funny work quotes provide a welcome change from our usual (serious) posts on call center interview tips and call center career advice. There have been many quotes from famous individuals about the trials and tribulations of work.
March 16, 2018
call center industry

The Philippine Call Center Industry: A Brief History

Contact centers initially emerged in the Philippines as major provider of front- and back-office support such as voice, e-mail, order processing, shared services and many more to global businesses.