client satisfaction

May 24, 2013

Excellent Customer Service Brings You Closer to Your Clients

There are friends. And there are really close friends. While we don’t want to “compartmentalize” people, the reality is that we all have friends who are […]
May 17, 2010

Asia-based call centers emphasize client satisfaction and retention, study says

Measurement of satisfaction with a call center is a key indicator in customer relationship management. Asian centers rank high with 78.6% compared to global centers which have 64%.