Contact centre (business)

August 19, 2013

Here are a Couple of Rules for Better Customer Service

We all live by certain rules. Whether it be at home, at work, or on the road, such rules are there to try and keep order […]
July 8, 2013

Get Personal—It’s Excellent Customer Service

Have you ever felt like a mere “number”? More specifically, do you often feel like you’re simply being attended to simply because you’re part of the […]
November 27, 2009

The New Frontier, Your Call Center as a Social Media Outpost

If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d […]