customer care call center

November 4, 2013

Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your store. […]
October 14, 2013

Looking at the Personal Side of Customer Service

If you have been following this blog, you probably read our last post that puts forth a suggestion to get to know your clients. Getting to […]
September 2, 2013

Why is Customer Care Important? The Whole World is Watching

The concept of customer service is as old as man himself. Well, okay, maybe not as old as humanity and creation, yet the whole idea of […]
May 3, 2013

Little Details Go A Long Way In The Customer Care World

How fast do you pick up that telephone? How quickly do you respond to emails? Do you answer the phone with a smile? Do you reply […]