customer care

November 23, 2016

Why Customer Support Matters in the Age of E-commerce

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while […]
November 15, 2013

Magellan Solutions Sends Help to Earthquake and Typhoon Victims in Visayas

MEDIA RELEASE Magellan Solutions Outsourcing Inc., a leading Philippine-based inbound call center, is supporting nationwide disaster relief efforts of various volunteer associations and government agencies following […]
November 4, 2013

Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your store. […]
September 23, 2013

Study Your Customer Service History: It’s Good For Business

We’re often reminded to “learn the lessons of history”. Paying close attention to past events, it has been said, teaches us some very important things—in the […]