customer services

April 25, 2017

How To Enhance Customer Experience Through An Omni-Channel Call Center

Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
September 23, 2008

Help Desk Support and Managing Customer Expectations

Every now and then, when my Internet at home konks out, I am driven into a state of panic and immediately call the technical support hot […]