March 25, 2014

The Pursuit of Happiness: The Benefits Of Social Media Customer Service To Business

Written by: Jon Borillo For Wendy, 30, using social media to air her complaints and to get the kind of help that she needs is the […]
December 2, 2013

Customer Service Starts With A Connection

You’ve probably heard it all before, maybe even from us while following our regular blog posts. You may have even experienced it firsthand—especially during the maddening […]
November 18, 2013

Nothing is Constant but Customer Service

The Philosopher Heraclitus once said “The only thing constant in life is change”. He was obviously referring to how everything in our lives—even that ticking clock—is […]
October 21, 2013

Acting on Customer Feedback is the Best Kind of Service

So you have gotten to know your customers better. Add to that, you have taken steps to look at how they feel about your various products […]