help desk call center

February 2, 2015

14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to […]
June 14, 2013

How To Put Your Customer Service Tools To Good Use

To most men, it is considered to be one of, if not the perfect gift—and you got one, thanks to your loving family: You’ve been gifted […]
March 23, 2011

How to outsource your help desk call center to the Philippines

Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
June 7, 2010

How to help your Help Desk now

Real help however begins with people who provide the service themselves by equipping them with tools and processes to make them effective front-liners. Once they do, this satisfaction stays with them and is passed on to real customers day after day.