May 13, 2014

24/7 Tier 1 Philippine Tech Support And The Price Tag That Comes With It

Written by: John Borillo Published by: Magellan Solutions To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It also […]
November 29, 2012

The Inbound Call Center as Holiday Helper

There’s no denying that the holidays are the busiest time of the year. With shopping for gifts to cooking holiday feasts, everyone is running around to […]
March 16, 2012

Call for Help

What good is a product if you don’t know how to use it? Would you avail of a service that you’re unfamiliar with? Today’s marketplace offers […]
July 14, 2010

Evaluating your Customer Service Strategies

Are we treating customers well? Customer service transcends far beyond loyalty. Consumers expect us to be on our toes delivering an experience. They do not owe us anything but you need them to spur business growth.