February 1, 2013

Personalized Customer Service Helps Keep Your Clients’ Love

It’s a natural fact that no one wants to be in a fight or lose the love of that special someone, especially in red-letter days like […]
March 22, 2012

It’s (Not) The Same Banana: The Differences Between Help Desk and Tech Support Services

“It’s the same Banana”, is an often-used term implying that there’s no difference between certain objects. A Toyota Corolla, for instance, was often referred to as […]
June 17, 2010

4 Strategies To Keep Small Business Customers Loyal

Building loyalty is one of the most important arsenals to any business. If you continue providing efficient, value-oriented service, you will be surprised to know that these customers you have built along the way will continue coming back to make your cash registers ring.
June 4, 2010
help desk outsourcing

Setting up your Help Desk

Before your business start getting service calls with help desk, take the time to plan these aspects – process, tools, and people.