inbound call center service

October 15, 2012

Outsourcing: What Does It Mean to You This Holiday Season?

There are certain words that mean different things to different people. A cabinet, for instance, can refer to the President’s team, while it may likewise be […]
January 16, 2011

Magellan Solutions offers Inbound Customer Services globally

According to Fred Chua, chief executive officer of Magellan Solutions, more small and medium businesses have been considering outsourcing their inbound customer service to the Philippines.
August 24, 2010

Call Center Lessons: The Tools of the Trade

The work in an inbound and outbound call center is evolving. Continuous Improvement is the name of the game if we want to be “cutting edge” in everything we do. Let us keep our saws and axes sharp at all times.