Tags Archivesinbound call center services
  • Latest Blog Updates
  • Business Processes Startups Should Outsource But Probably Aren’t

    Talk Business has recently touched on a topic that is close to our hearts – the outsourcing of crucial tasks by startups and small businesses. You may already be outsourcing your call center requirements, your lead generation and some of your sales requirements. But are you outsourcing the processes below? Some startups feel that these processes should be in-house never mind the cost. So explore these other

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  • Why You Should Outsource Lead Generation to the Philippines

    Business-to-business (b2b) lead generation is a key task that provides support to sales. Top-notch b2b lead generation is based on in-depth market research, independent opinion, a high level of expertise, proper timing and industry knowledge. It should be able to establish a robust sales pipeline

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  • Outsourcing Lead Generation for Financial Services

    Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumer

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  • Do You Need a Telephone Answering Service or a Call Center?

    By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, onli

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The Magellan Solutions Blog

Taking It All In: An Introduction To Various Inbound Contact Center Services standard

Beyond piping hot pizzas, customer contact centers offer a wealth of services that cater to various “inbound” needs. While traditional inquiries and requests will always be part of the mix, business owners can take advantage of such services as the aforementioned Order Taking, Helpdesk and Technical Support, Call Overflow, Dealer locator, Multilingual support, and even...

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