As a student, we’re pretty sure you got sick and tired of being constantly reminded to “do your homework”. Everywhere you turn, your teachers and even dear old Mom would nag you to brush up on those lessons and get your homework done, even if there wasn’t any big test to prepare for.
Now that you’re in charge of your own business and your professional life, we are certain that you have likewise been told to “do your homework”. So what do you “study for” nowadays, you ask?
One of the things you should be checking out is your competition. No, you shouldn’t copy what they are doing, just as you were told not to copy from your seatmate. What you can do is see what the latest trends are, so you can keep abreast of the latest market landscape, or even stay ahead.
When looking to outsource, for instance, it would be wise to ask yourself if you’d need a customer contact center, and what particular services should you avail of.
Will you need purely voice-based inbound call center services, or will Live Chat be part of the mix? And how many telephone call center reps should you hire?
Only you can answer these questions. Before you do so, however, it’s best to “do your homework”. It can actually be the key to pass with flying colors.
It is often said that a “want” is different from a “need”. As philosophical as it sounds, the reality is that not all wants are needed, while not all needs are desired. We all need air to survive, for instance. But we just don’t want air, we want clean air!
We’re pretty sure that as a business owner, whether of a large multinational corporation or a thriving Small and Medium Enterprise (SME), you want your operation to grow. Did you know, however, that it is your “needs” that can help you achieve such growth?
Take outsourcing as a tool for growth, as an example. It’s often been said that outsourcing part of your operation – hiring an inbound call center for help desk, inbound customer support or customer care – can help you reach the big time. How? Simple: Think about those needs.
Do you need a simple answering service to set appointments with your plumbing and water works suppliers? Hire a call center that offers an Answering Service. If you need more complex tasks like Claims Processing for your insurance and investment house, then go for a customer service call center that handles Order Taking services.
All this can easily be determined if you know what you want, as well as what you need. In fact, you don’t need to get philosophical about it.
Mention the term “Call Center”, and thoughts of agents answering calls immediately come to mind.
While this is the case for most operations, this isn’t always true. Believe it or not, there’s more to the call center than simply having an answer to callers’ pertinent queries.
The advent of the Business Process Outsourcing (BPO) industry has led to many other services, many of which were unheard of before.
Want to order a pizza, for instance? Simply call that listed number and you can enjoy your meat lover’s pizza in 30 minutes or less. In the industry circles, this is usually called order taking call center.
Beyond piping hot pizzas, customer contact centers offer a wealth of services that cater to various “inbound” needs. While traditional inquiries and requests will always be part of the mix, business owners can take advantage of such services as the aforementioned Order Taking, Helpdesk and Technical Support, Call Overflow, Dealer locator, Multilingual support, and even E- mail request and Chat support. Each service is designed to meet the needs of both business owners, and customers alike. Whether big or small, companies are now more accessible to the market. There’s no excuse not to touch base with your target audience.
Want to learn which inbound call center service suits your business and customer needs? Stay tuned for more.