inbound call

December 12, 2012

Raffling Off Holiday Spirit—Via Call Center

It is common practice for a lot of establishments to hold a raffle during the festive holiday season Not only is it a great way to […]
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.