inbound customer service

April 13, 2018
qualities of a good representative

Voice Problems Among Call Center Agents

A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — a […]
December 19, 2013
reservations call center

Get Back to Basics: Reservations 101 for the Holidays

Taking customer bookings is no joke. Get just one detail wrong and the whole customer relationship could go south. Get things right and you could likewise […]
November 30, 2010

Inbound Customer Service is Everybody’s Business

If you treat customers properly by pointing them to your key resources, they end the call with a positive impression about your business. This greatly impacts satisfaction and your company’s growth.
October 22, 2010

Customer Service and earning MORE from it

Inbound customer service is no longer relegated to dealing with customers whenever they have complaints. These days, this department brings in the money for the business.