inbound customer support

October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.
September 20, 2010

The agent’s notes from the call center trenches – Part 1

If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.