Of all the inventions of the 20th century, the telephone is arguably, one of the greats. This seemingly simple device has allowed people to keep in touch with family and friends without even leaving home. And with the help of science and technology, they can even talk to others from across the globe.
But alas, not all has gone well for Sir Alexander Graham Bell’s invention. While you’ve got close family ties and “newly established phone friends” on one side, the flip side reveals obscene phone callers or equally horrific, people who are legit but don’t know proper telephone etiquette.
Some people, for instance, tend to bring their “everyday conversation manners” to their business calls. A call center agent should avoid using expressions like “uh” when speaking to a caller. You must likewise avoid finishing a sentence with a question; it shows you’re unsure of yourself or worse, your product/service.
Another thing to remember is that you’re engaged in a conversation. This involves listening to the other person, and thus, you must respond accordingly. It’s okay to get your message across. But you should also let the other person convey theirs as well.
Finally, keep it short and get straight to the point. Don’t beat around the bush, as this gives the impression that you don’t know what you’re doing.
Simply put, make the most of that tool on hand—the telephone – to handle your order taking services, help desk call center or inbound customer support. It can do wonders, like bring in clients. So make sir Alexander Graham Bell proud.