offshore call center

June 17, 2013

Why Not Dish Out Some “Mom and Pop” Customer Service?

Have you ever wondered how your friendly neighborhood Mom and Pop store manages to stay open all these years despite the onslaught of bigger players? It’s […]
August 13, 2012

What’s With the Offshore Buzz?

It’s no secret that a vast number of companies have started to set up shop overseas. It shouldn’t come as a surprise to hear your buddies […]
August 8, 2012

Outsourced Delegation

It is often said that a good leader is one who knows how to delegate responsibility. Not only does he acknowledge the true value of the […]
May 17, 2010

Asia-based call centers emphasize client satisfaction and retention, study says

Measurement of satisfaction with a call center is a key indicator in customer relationship management. Asian centers rank high with 78.6% compared to global centers which have 64%.