Standing Out From the Pack Starts With Effective Order Taking

order taking call centerHave you noticed how everyone seems to offer an order taking service nowadays? From pizza chains to appliance depots, almost all establishments now allow customers to order either over the phone or via the internet.

But is there any way your Sandwiches R Plus restaurant can stand out from the rest—aside from the tasty sandwiches? Actually, there is. And you can start with that same customer call center facility.

It begins with the channels—voice (from an order taking call center), e-mail, website, Facebook, just to name a few. Whatever form of communication you use, make sure your customers can easily reach you, wherever they are. While you’re at it, make sure that someone will be there to take down those orders—in a fast and timely manner. And always double check to ensure that all details are accurate, and that delivery addresses, for example, are correct.

Once the order has been received, quickly get in touch with the processing and delivery/dispatch teams. Doing so will increase the chances of clients getting their orders sooner. This likewise helps you keep them loyal, or even win new ones in the process.

It’s great to have your very own order taking call center service. It’s even better if it’s an effective, kick-ass one.

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Customer Service Strategy: Engaging customers increases orders

If you are on the contact center industry side, you would probably think that being sugary nice to customers is the proven formula for increasing order fulfillment (and for pleasing your business client).

The truth is, playing nice is just one part of customer service. When it comes to increasing sales and making profits for clients, a confident and engaging call center agent wins the customer’s trust and makes more order fulfillment for the day.

Confident and proactive

Contact centers around the world are espousing a more innovative approach in dealing with callers. Agents working in an answering service order taking call center are not mere order takers but sellers of products. Top customer service call center agents can put callers in the right mood and set a logical environment to process orders.

As the economy takes an upward turn, small and medium businesses can consider this as an opportune time to focus on closing more orders through customer engagement. It would not even hurt a bit if you can up-sell new offers.

Order taking call centers now play a big role in boosting sales orders. Customer service transcends beyond serving people because every closed sale results in healthy profits. A great workplace drives agents to excel, enabling them to manage every call with a sense of urgency. Instead of hearing a monotonous scripted description on product offers, agents brimming with energy can pitch an offer by saying something like, “Mr./Ms. (name), we can deliver this product within 24 hours if you act now…”

Customers react differently when handled by snappy and engaging call center agents. Not only is it a worthwhile call for them, it is a subtle path to achieving long-term relationships. Forget call centers that cannot fulfill their purpose. It is time to create an exhilarating experience from a high-quality customer-centric organization driven by its inbound call center.

Order Taking is Great for Small and Medium Businesses

order-entry-call-center-philippinesMore small- and medium-sized businesses around the world are realizing the importance of call centers for their front- and back-office operations.

Apart from their cost-saving benefits, an outsourced call center services enable companies focus on their core expertise while seeing customers being managed more efficiently and professionally. In fact, the higher the opportunities for handling customers, the bigger chances of keeping them and generating more revenues.

There are many call center solutions in the market, but one of the most popular services they use today is order taking.

An order entry call center is ideal for small and medium businesses offering a wide variety of consumer goods. They can also be perfect for service-oriented enterprises. Business can be as diverse as selling flowers, pet grooming and supplies, confectioneries, specialty food, insurance or pizza delivery. The products can be endless!

The good thing about having an outsourced order taking call center is the flexibility. The hired provider can synchronize its operations with business hours. Better yet, agents can take more calls even after office or even 24/7.

How Order Taking brings money

While most order taking services are inbound by nature, the revenue earned through this model is how businesses can help customers fulfill a specific need.

For example, a customer calls your call center to know the effects of a 1.5 mm dermaroller and a 1 mm dermaroller on the skin. The agent can provide a more detailed explanation on these products and will be more than happy to explain their benefits. This now provides an opportunity to ask which product would be a better option for the customer.

Smart move

Live people on the call often provide clarity for any customer’s queries. Real interaction provides the highest degree of successful sales, real-time customer service and instant feedback. Best of all, the service can be customized according to a company’s specific requirements. Businesses can have more front-liners logging on more orders on the company-owned system without hiring additional staff. This saves thousands of money for an in-staff.

Order taking managed by an outsourced call center improves any business’ order taking processes. Whether it is retail or e-commerce store, insurance, or education, the service is viable for organizations that want to achieve long-term growth.

For more information on order taking services, visit our Web site.

Real people, real results from an order taking call center

Customers often measure a company in its ability to provide superior customer service. An impeccable delivery comes from an interaction with a live person taking the call.

If your business is primarily engaged in promoting goods and services, you may need a professional team of agents who both have the skill and the aptitude to take specific orders with precision.

Taking orders requires real people

Order taking services is a serious matter every small and medium business owner should know. For one, it enables your business to respond to the immediate concerns of the customer such as making instructions or clarifying issues. Some organizations have walked the extra mile by turning to the latest technology in hopes of seeking new and inventive ways to boost this service for improved productivity. Automated order systems, popular in e-commerce web sites, have attempted to map out this seamless task but failed to an extent. Why? It is because customers still want a real human voice on the other line responding to get all matters resolved quickly and carefully.

Live order taking can do exactly just that. You have a team of experts managing customers while making them feel your business is there to serve. When a customer comes across a short-term promotion or responded to an ad, can a machine answer questions real-time?

Productivity = Profits

The service of taking orders goes far beyond routine. And the benefits of integrating it into your business operations are tremendous. Anyone in the team can best represent your business and promote your products and services more effectively. The best part is that they do not have to be part of your in-house staff but an outsourced call center maintaining an inviting “front door” for you.

The good news is this: Live order taking is here to stay. The service demands real people doing real interaction with customers. It adds personal touch, which in turn can build long-term trust and loyalty.

Order taking in the voice of a live person goes a long way in providing clarity in the mind of the customer. It establishes a lasting relationship that no automated systems can provide.

To find out more how order taking services can maximize sales, visit http://www.magellan-solutions.com.