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  • The Philippines: Resilience at work

    In a world where rapid economic and social changes are the norm, resilience determines success or failure, being relevant or obsolete. For businesses, this means going beyond operational efficiency and cost advantage and renewing their capacity to evolve and adapt to big shifts as they lead and reinvent themselves through disruptive change. By working strategically with the right outsourcing partners in the P

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  • Philippines and Vietnam Top in BPO and Shared Service Locations – Cushman & Wakefield

    A recently published study by commercial real estate firm Cushman & Wakefield has ranked Vietnam and the Philippines as the top choices in outsourcing locations. The study titled “Where in the World? Business Process Outsourcing (BPO) & Shared Service Location Index” assessed the top 36 countries in terms of

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  • High Tech Enough: Sophisticated Technologies In Philippine Call Centers

    Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. It would be quite difficult to handle calls and customers contacting the company which may be based in countries like the United States or

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  • Using Customer Service Touch Points To Enhance Customer Experience

    Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more about it. You will see how touch points, which can be the phone or a live chat, can lead you to business success. After all, it is something n

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