Tags Archivesorder taking
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  • Answering Legal: Intake Call Center for Your Law Firm

    One of the major challenges of law firms is having an intake service that connects with the clients whatever time of the day or night. Client intake is an important activity for any business, either legal or whatnot. It is the first significant marketing activity to having a lead conversion system that delivers a steady

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  • Don’t Know Where to Outsource? Why Philippines is a No-Brainer

    It’s a small world after all. The technological revolution that has been taking place allows for the growth of industries around the world. It’s a no-brainer that most businesses, especially in the western part of the globe,

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  • Nearshoring or Offshoring? The Pros and Cons

    Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity and overall growth. It gives clients access to a pool of skilled and experienced employees whom they might not be a

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  • Outsourcing Live Chat Operators – It’s Necessary

    The ubiquity and convenience of instant messaging has made it a primary channel for communication. It lets people talk to each other in real time. It allows for more spontaneity and engagement. It's conducive for quick and short messages, which people have become increasingly accustomed to in the

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The Magellan Solutions Blog

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers standard

Written by: John BorilloPublished by: Magellan Solutions The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers vary from one industry to another. Order takers are the people who interact with the customers over the phone. Their main duty...

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Should I Order? standard

“May I take your order?” is a question you often hear when eating out. From McDonald’s to the finest five-star restaurants, the fast food attendant or waiter never fails to ask the hungry patrons. Did you know, however, that this line doesn’t just apply to your trendy neighborhood Starbucks? The customer contact center business likewise...

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