Written by: John BorilloPublished by: Magellan Solutions The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers vary from one industry to another. Order takers are the people who interact with the customers over the phone. Their main duty...Continue Reading
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The Philippines: Resilience at work
In a world where rapid economic and social changes are the norm, resilience determines success or failure, being relevant or obsolete. For businesses, this means going beyond operational efficiency and cost advantage and renewing their capacity to evolve and adapt to big shifts as they lead and reinvent themselves through disruptive change. By working strategically with the right outsourcing partners in the PRead More
Philippines and Vietnam Top in BPO and Shared Service Locations – Cushman & Wakefield
A recently published study by commercial real estate firm Cushman & Wakefield has ranked Vietnam and the Philippines as the top choices in outsourcing locations. The study titled “Where in the World? Business Process Outsourcing (BPO) & Shared Service Location Index” assessed the top 36 countries in terms ofRead More
High Tech Enough: Sophisticated Technologies In Philippine Call Centers
Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. It would be quite difficult to handle calls and customers contacting the company which may be based in countries like the United States orRead More
Using Customer Service Touch Points To Enhance Customer Experience
Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more about it. You will see how touch points, which can be the phone or a live chat, can lead you to business success. After all, it is something n Read More
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