Tags Archivesorder taking
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  • Call Center With Agents as Nurses

    The Philippines produces thousands of nursing graduates every year. However, what was once a ticket to greener pastures in other countries has turned into a dead-end for many who are unable to find paid work locally and abroad. After years of hiring nurse

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  • The Philippines as Home Care Call Center Capital

    It’s no secret that the Philippines is at the forefront of voice services world-wide. This reputation has been earned through sound infrastructure, government support and a skilled workforce. This reputation also extends to the country’s home care call center services, which are top-notch and cost-efficient. What makes the Philippines a hot spot for Read More

  • Outsourcing Seasonal Call Center Support

    Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either hire additional employees. However, this is a time-consuming and cost-prohibitive move that can eat away at a company’s resources. Outsourcing seasonal c

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  • Why Philippine Call Centers are Now More Popular than Indian Call Centers?

    The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on about 70% of call center business to the Philippines and other competitors in Eastern Europe. According to expert

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The Magellan Solutions Blog

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers standard

Written by: John  Published by: Magellan Solutions The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers vary from one industry to another. Order takers are the people who interact with the customers over the phone. Their main duty...

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Should I Order? standard

“May I take your order?” is a question you often hear when eating out. From McDonald’s to the finest five-star restaurants, the fast food attendant or waiter never fails to ask the hungry patrons. Did you know, however, that this line doesn’t just apply to your trendy neighborhood Starbucks? The customer contact center business likewise...

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