outsourced customer service

July 20, 2011

Failure to reach a person by phone angers American customers

The failure to speak with a person on the telephone is considered the most annoying customer-service issue in the United States today. This is based on this year’s nationwide survey made by Consumer Reports to find out which customer-service problems irk American consumers the most.
June 11, 2010

Great customer service impacts small business performance

According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.
May 31, 2010

Outsourcing Customer Service? Consider The Philippines

The Philippines’ outsourced call centers have become increasingly popular with businesses in recent years to deal with customers from different countries like the US, Australia and […]
May 18, 2010

When is outsourced customer service good for small business?

The strategy most businesses use these days is how they can effectively handle their customers. Successful companies can attest that the key to achieving growth is running a well-defined outsourced customer service.