The failure to speak with a person on the telephone is considered the most annoying customer-service issue in the United States today. This is based on this year’s nationwide survey made by Consumer Reports to find out which customer-service problems irk American consumers the most.
According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.
The strategy most businesses use these days is how they can effectively handle their customers. Successful companies can attest that the key to achieving growth is running a well-defined outsourced customer service.