outsourcing customer service

November 9, 2015

Ways to Outsource Customer Service

Customer service plays an integral role in building customer loyalty and retention. As such, companies can’t afford to neglect this aspect of operations. While some have […]
July 30, 2014

BPO Vs. KPO: Know The Difference Before Investing

In business, it is always important to know what you are jumping into. That is why those who would like to start a business or a […]
July 26, 2010

Online Customer Service That Works

It is the ultimate goal of small business owners to adequately serve customers and knowing how positive they are with the product or service offers. There is a renewed sense of energy that drives us to move our enterprise a notch higher and we may need professional assistance to achieve this. To serve your customers powerfully, consider 2 choices: Setting up or outsourcing your online customer service to an inbound call center.
May 19, 2010

Inbound call center yields top results for small businesses

The goal of outsourcing to a contact center is to ensure that the product you offer keeps the customers coming back satisfied.