social media customer service

March 24, 2014

Do You Understand Your Customers?

You’ve heard it all before. You’ve probably even used the slogans in ad campaigns at one point in time We’re referring to slogans such we “we […]
September 10, 2013

How Can Customer Service Get a Boost Via Social Media?

  Have you gone social? If this question sounds alien to you, then you may probably need a lesson or two about the phenomenon that has […]
July 22, 2013

Customer Service Is About Cooperation

  Are you a member of the Sesame Street generation? If you grew up with Big Bird, Ernie and Bert, and Grover as your Nanny, you’ll […]
April 22, 2013

How Can You Pull Clients Via Customer Call Center?

Big discounts, 3-day clearance sale events, rewards, rebates, attractive freebies—these are just some of the most creative ways used by quite a growing number of [small […]