Social Media

March 25, 2014

The Pursuit of Happiness: The Benefits Of Social Media Customer Service To Business

Written by: Jon Borillo For Wendy, 30, using social media to air her complaints and to get the kind of help that she needs is the […]
January 6, 2014

Will You Get “Social” with Customer Care This Year?

Social media is arguably one of the biggest phenomena to hit the internet since the web itself. Almost everyone you know most likely has a social […]
April 1, 2013

Testimonials: How to Get Them, Where to Use Them

No one likes going into something blind; shoppers now use social media, mobile web, and any other source at their fingertips in order to inform their […]
February 14, 2012

Social Media: The Newest Essential Tool For Small Business Customer Service

Today, customers are turning to social networks to find answers by asking other customers about their experiences. Social networking is slowly making its way into the corporate world, turning into a collaborative business tool. Many small and medium businesses are benefiting from its ability to drive customer engagement because it can finally create a “more personal” dialogue with influencers and end users.