social support

April 16, 2012

Social Support: How Social Media Supports Customer Service Call Centers

It is often said that “man is a social animal”. Despite each person having their own individuality, it can’t be denied that we all need each […]
July 30, 2010

4 Key Ways to Deliver Top Online Customer Service

Web now grows four times faster than stores. This is an opportunity to provide online visitors with exceptional customer service through an inbound call center.
July 2, 2010

Customers use technology for research, but finally buy through store and customer service, study says

While consumers use their computer or cell phone to browse and research about a product or service, they ultimately make purchases in the store or through a contact center representative, study reveals.