There is a common rap among businesses that telephone answering services are for doctors, dentists or anyone who runs a small clinic. You call the office for an appointment and to one’s surprise, a call center agent sets a schedule for you. No need to wait for the next day to arrange the time and date.
The truth is, any company from any industry – real estate, education, technology, pharmaceuticals, insurance, and banking – can take advantage of a business answering service. This is an inbound call center service offering a unique business proposition for organizations of any size.
The Answer to Staffing
Because companies are constantly seeking creative ways to reduce costs, a telephone answering service provides them with a strong brand image minus the expensive price tag. It is cost effective because businesses can enjoy sophisticated calling services and administrative support at a fraction of the cost of retaining a full-time employee. Many inbound call centers like Magellan Solutions (which caters to small and medium businesses) are offering attractive call packages, most of which are on flat pricing.
Call minute plans can start from as low as US$130 per month. You can receive appointments even when you are out of the office, on a day off, or traveling to another state. Business is always connected Chances are, the orthodontist you are calling for a noon appointment may be using a live answering service call center. Or even the law office you have been planning to visit to fix some legal matters. Whether the call comes in immediately or during after office hours, an answering service gives you 24/7 customer support coverage. This is in response to the strong demand from customers wanting to get things done as quickly as possible. An outsourced telephone answering service call center is finally here to address this need – and more.
Magellan Solutions brings value to business by giving you a dedicated team of agents working round the clock so you will never miss an important call. The business is always in.
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